Resume

Education

Master of Science in Information 2009-2011
Human-Computer Interaction & Information Policy Specializations Ann Arbor, MI
University of Michigan, School of Information

Bachelor of Arts, Honors Economics 2003-2007 International Economics & Management Studies Specializations, International Studies Option Waterloo, Canada
University of Waterloo, Faculty of Arts

Course Projects

Interface & Interaction Design Sep. - Dec. 2010
Ford Motor Company

• Redesigned the car center console to utilize touch screen and voice control technology through a comprehensive ideation process (prototype completed)

Evaluation of Systems & Services Jan. - Apr. 2010
Noteworks

• Evaluated the neural network-inspired music composition program for usability issues using various user experience methods

Contextual Inquiry Sep. - Dec. 2009
Switchback, LLC

• Generated recommendations for improving the internal communication and information flows for the web development company using interviews, models, and an affinity wall

Work Experience

Graduate Student Instructor - Evaluation of Systems & Services Jan. - Apr. 2011
University of Michigan - School of Information Ann Arbor, MI

• Administrated a 600-level client-based graduate course where students learn and apply 5 different user experience research methods
• Graded and provided feedback on reports, assignments, and presentations for 103 students, comprising 28 project groups
• Monitored the 2 course sections for variances in teaching and grading processes

Grader - Fundamentals of Human Behavior Oct. - Dec. 2010
University of Michigan - School of Information Ann Arbor, MI

• Graded assignments and tabulated student participation marks for a 600-level graduate course on the fundamental theories behind human-computer interaction
• Provided constructive feedback to students

Graduate Technical Intern May - Aug. 2010
Intel Corporation - IT Group Hillsboro, OR

• Interviewed staff and researched different information management systems
• Recommended and implemented a solution for alleviating internal communication and artifact problems using Microsoft SharePoint
• Recommended various improvements for Intel's internal Application Security wiki

Assistant in Research Mar. - Apr. 2010
University of Michigan - Comprehensive Cancer Center Ann Arbor, MI

• Investigated best practices for donation and fundraising websites
• Created a set of recommendations spanning 8 categories
• Presented findings to the center's Chief Administrative Officer, Chief Information Officer, and the Development Office

Library Assistant Sep. 2009 - Feb. 2010
University of Michigan - Hatcher Graduate Library Ann Arbor, MI

• Redistributed books, shelving space, and checked for shelving accuracy using the Library of Congress and Dewey Decimal cataloguing systems

Accounting Assistant Dec. 2007 - Aug. 2009
Rova Products Canada Brampton, Canada

• Managed accounts payable entries, cash receipts, inventory receipts, and customer headset repairs
• Balanced general ledger accounts, prepared monthly bank reconciliations, and provided effective customer service to diverse clients

Professional Affiliations

Usability Professionals' Association February 2010 - Present
Interaction Design Association February 2010 - Present
Association for Computing Machinery February 2010 - Present